Returns and refunds
The label is already in your parcel. You do not have to ask for it, print it, or pay a penny upfront.
Last updated: 20 August 2026
This is a translation provided for convenience. The French version of this document is the one that legally applies: where the two differ, the French text prevails.
The short version
- 30 days from delivery, with no reason to give.
- Prepaid return: the postage is on us, not on you.
- Refunded within 5 working days of receipt, original delivery charges included.
How it works
- 01
Put the piece back in the box
With its accessories and its original packaging (box, dust bag, padlock, spare laces depending on the piece). The shipping carton is built to serve twice.
- 02
Stick on the prepaid label
It is in the parcel, in the clear pouch with the invoice. Nothing to print, nothing to ask for.
- 03
Drop it off at a post office
Keep the receipt: it is your proof of posting. We confirm delivery by email, then the refund.
What we refund
The price of the piece and the original delivery charges. In other words, everything you paid. The refund goes back to the payment method used for the order, within five working days of the parcel arriving.
If you paid in three instalments, the remaining ones are cancelled and the one already taken is refunded.
The particular case of authenticity
If you dispute the authenticity of a piece, the return is handled as a priority and the refund is full, with no time limit. This is the heart of our promise: without that recourse, our model is worth nothing.
Write to us at contact@sapedeluxe.com quoting your order number. We answer within 24 working hours.
What we cannot take back
A piece visibly worn beyond trying it on, altered, cleaned or reworked. A piece returned without its accessories or its original packaging. These cases are rare and are settled one by one: we have never refused a return made in good faith.
The legal framework
French law provides for 14 days of withdrawal on any distance purchase, with return postage potentially at the buyer’s expense. We grant 30 days and cover the postage ourselves.
The detail is in article 7 of the terms and conditions of sale.
